Rona, SA provides clients with intelligent customer interaction and outsourcing solutions services 24 hours-a-day, 7 days a week, 365 days a year, which gives their clients the greatest chance of communicating with their customers. They do business to business and business to consumers services including both inbound and outbound calls. They have a dedicated and well trained cadre of customer relation specialists who are able to consistently provide excellent services delivered in a timely and cost-effective manner.
While providing a high-quality, cost-effective solution to Large, Small & Medium Enterprise. They use data science and real-time analytics intelligence to deliver extraordinary customer experiences that enhance revenue while promoting and protecting their clients’ brands.
In today’s business environment, the only constant is change. Their flexibility helps them, and their clients, be on the cutting edge. They understand that business requires change and working with an outsourcing vendor is a paradigm change for many organizations. They therefore work with their clients to make changes as seamless as possible.
Whatever a client’s customer relations goals are: quantifying sales leads, taking orders, responding to ad inquiries, market research, or general information requests, Rona, Sa has the people with the expertise to professionally service those needs.
Ronasa, Inc. a New York base corporation and its affiliate Rona, SA. a Haiti base company offers a wide range of call center services including both inbound and outbound calls. They provide services in English, French and Spanish. The most common needs that they fulfill are:
- Sales leads generate
- Appointments setting
- Market research
- Order tracking
- Claim process
- Surveys (including statistical analysis and political surveys)
- First level help desk
- Database or mailing list information
- Business development
- Point-of-sale product promotion
- Seminar and conference invitations
What makes them unique and differentiates them from their competitors, are their business outsourcing solutions process has been perfected and their implementation is apparent by simply sampling the service they provide their customers. Rona, SA. BPO Solutions cater to diverse industries and takes care of their customer support requirements seamlessly using multiple channels of communication. Whether providing the latest in technology to supporting the customers that use them, they are your one stop source for your technology needs and the staff to make them work.
Their innovative services help managing your business with the best of technology, the most innovative support teams and resources at low costs that enable their clients to stay ahead of their competitors. By providing the technology to power your business and supplying a global staff trained with your business model to use them, their customers can grow at their leisure and with confidence in the knowledge they are backed by a partner available 24 hours to meet any demand their businesses may face. They are experts in assisting their clients to understand, grow and nurture their relationships with their customers and earn their loyalty. With Rona, SA on your side, you can rest assured in the knowledge that your customers are in the best possible hands.